Refund and Returns Policy
Legal
Refund, Return & Cancellation Policy
Our commitment to quality. Because our cakes, cupcakes and sweet treats are perishable food items and custom-made to order, we cannot offer traditional returns. However, we strictly comply with the Australian Consumer Law (ACL) to ensure you are fully protected in the event of a major fault or issue.
Last updated: June 2026
Order Cancellations & Modifications
- Standard Orders: cancellations or modifications must be requested at least 48 hours prior to the scheduled pickup or delivery time.
- Custom & Wedding Cakes: because we purchase specialty ingredients and reserve specific calendar dates for custom designs, we require a minimum of 7 days’ notice for cancellations. Deposits for custom orders cancelled past this window may be retained as a credit voucher or a booking fee.
Quality Assurance & Refunds
We take immense pride in our work. If you receive an item that is defective, damaged during our delivery process, or fundamentally does not match your approved design specification:
- Please contact us within 24 hours of receiving the item.
- Provide photos of the issue, and where possible, keep the product intact so we can assess it.
- If a major failure under the ACL is proven, we will gladly provide a partial refund, full refund, or a replacement credit voucher depending on the circumstances.
Taste & Aesthetic Preferences
Food preferences are highly subjective. Refunds will not be issued based on personal taste preferences (e.g. a flavour profile not matching your personal liking) if the cake was baked fresh, correctly to the ordered recipe, and meets our professional quality standards.